Approval of Delivery
Subject to availability and receipt of full payment, orders will be processed within one working day.

Shipping Procedures
At House Of Troy (PTY) Ltd., customer satisfaction is our top priority, and this is why we take the utmost care to deliver your products straight to you as safely and fast as possible.

Our shipping methods ease your everyday life, keeping your focus on your priorities and not on our logistics.

We ship directly but some goods are shipped directly from our suppliers in South Africa, and House Of Troy (PTY) Ltd. monitors your order from the point where it leaves our hands to when it is in your hands. Whether it’s a health product or a Montessori set, your order will be safe in our hands till it’s in yours.

How much does delivery cost?
You can see the final cost of your order after adding an item to your cart. If the item you have ordered is oversized, an extra shipping charge may apply.

If your item exceeds a courier’s standard dimension or weight, they may charge an additional fee. We will communicate this with you before we charge your order.

Order Tracking
We will provide you with a tracking number so you can track your delivery online.  All our orders are shipped by reliable courier services and take 4 – 7 working days to arrive at your door.

For any further assistance on your order status, you can contact the House Of Troy support team any time at +27 83 765 1080 or email admin@houseoftroy.co.za.

Availability
Stock and availability shown on this site are for your reference only. While we strive to maintain the most accurate and timely information on stock and availability, it may become out of date and may change between the time you added an item to the cart and the time your order is processed.

In rare cases, an item may go out of stock, or the number of units you ordered may not be available. In that case, we will contact you about how best to proceed.

Order Received
You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.